Service Isn't Getting Any Better - Quest Marketing Services

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"Presented with a mandate from Administration that I cut our Yellow Pages advertising program by a certain nominal percentage, you provide the advice and research documentation to support a 35% cut." -- Glover Memorial Hospital

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Newsflash

Service Isn't Getting Any Better

Yankelovich partners reported in 1997 that customers complained 64% of the service representatives they dealt with didn't care about their needs.

Today, Zagat's 2007 Guidebook for America's Top Restaurants reports that 72% of customers identified poor service as their top gripe.