Service Isn't Getting Any Better - Quest Marketing Services

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"Without QMS, we would have continued to spend inefficiently, and literally thrown money out the window all because we too had developed the mentality of "we have to do this." Having to do it and and doing it wisely are what QMS combined for us. That you also go to bat with our Yellow Page representative for us made your time with us truly worth it.
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Service Isn't Getting Any Better

Yankelovich partners reported in 1997 that customers complained 64% of the service representatives they dealt with didn't care about their needs.

Today, Zagat's 2007 Guidebook for America's Top Restaurants reports that 72% of customers identified poor service as their top gripe.