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Hospitality, Restaurant and Retail Customer Service and Sales Training |
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The success of your business is largely determined by how well your customer is handled. Your staff's customer service and sales skills will be the measure of how your customer perceives you. A lot of time, money and effort have been spent getting the customer to your business; it's important to ensure every opportunity to give them a memorable experience is taken advantage of by your staff.
Statistics show a customer who has had a bad experience will tell 10 others and they will pass the word along.
If we do what we have always done...
...we will get what we have always gotten.
During the past 15 years, our proven program has resulted in millions of dollars in increased profits to our clients. Our clients include restaurants, hospitality and retail businesses.
Our Services
- Staff Training Customer Service and Sales training tailored to your company's needs.
- Maintenance of our training program up-to-date selling techniques, ongoing sales training.
- Review of your staff/business through your customers' eyes.
Benefits
- Increase Profits.
- Enhance Customer Experience.
- Increase Repeat Customers and Customer Referrals.
- Increase Staff Commissions and Tips.
- Increase Staff Retention.
Frequent Questions
Q: How much of a sales increase should I expect?
A: Many variables come into play here, but experience shows that Sales Associates usually miss 50% of the opportunities to suggestive sell.
Q: What benefit is this program for my staff?
A: Commissions and tips greatly increase as the customer is made aware of options they may not have known you offer. Increased job satisfaction.
Q: How will we know if this program is working?
A: We provide ongoing assessments through the eyes of your typical customer
Our Clients Say It Best!
"I consider this to be a very important tool in our toolbox and recommend it to anyone in this industry who strives to exceed their guests' expectations."
Steve Sullivan,
Longfellows Inn and Restaurant
and The Olde Bryant Inn
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Sales Training
